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Customer Help

Our lovely team is always here to assist.

Common purchase queries answered

Orders and Shipping

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it, then, Shipping typically takes 7-14 business days, But shipping times may vary and countries outside United states are experiencing slight delays. We’re doing our very best to ship orders out ASAP, however delays do happen from time to time that are out of our control. We aim to be as transparent as possible with our customers. Please consider any holidays that might impact delivery times.

Please proceed to sign up first.

The best way would be to reach out & email our lovely support team on [email protected] . It must be done with urgency though before the order ships!

Orders can generally be tracked on 17track.net/en (universal tracking) but you can also email our lovely team on [email protected] for any further updates.

Absolutely Not. No credit card details are stored, We process payments with a third party provider who follows a very strict and universal policy.

No extra sales tax. Any taxes are included in the purchase price.

Yes, We ship worldwide.

If your order included multiple items, Your order will most likely ship separately to keep costs down.

Currently USD only. All prices are in USD and you will be charged USD at checkout.

Some delays are expected due to Covid19. All order tracking numbers should have an update within 5 days after being shipped.

Upon ordering with us our system generates and sends out an order confirmation email. Once your order is shipped, our system sends another shipping confirmation email. Please check your junk/other folder mail for these important emails, occasionally they end up in other folders.

Our system sends out an order confirmation email once an order has been placed. Once your order is shipped, our system sends another shipping confirmation email. Please check your junk/promotions mailbox for these emails, occasionally they end up in other folders.

No worries – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take considerable time for the customs in your country to check your package and dispatch. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at [email protected]. We would be glad to help you at any time!

Orders from our store will contain our website address on your statement. Every order made and every transaction is accounted for, and verified with our payment providers. This is a safe and secure choice when shopping with us. We stand behind you 100%.

Survival God provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page Survival God Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Occasionally the email end up in other folders. If so, Please check your junk/promotions mailbox for this important email.

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Cart”.

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

No, accounts are totally optional. Keeping in mind, if you decide to create an account, you can access express checkout in future shops with us.

Yes, absolutely!  You can choose as many item(s) as you want, just click “Add to Cart” and go back to the product page you are interested in and click “Add to Cart” on that item as well before proceeding to “Enter Shipping Address” to finalize your order. The more the merrier!

Yes, absolutely!  During the checkout process you are able to enter any shipping address and specify a different billing address.

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. If you require modifications such as color/size only, please immediately reach out to our support team before your order is processed and shipped.

Your coupon code can be applied on the checkout page. You can find it hiding near the bottom of the page if you scroll down… make sure to apply first before purchasing… or your discount wont apply.

If you need to swap an item

Returns and Exchanges

Please check our extensive returns & refund policy page for further details and overview.

Please double check what you ordered and make sure you have not mixed up orders with another store. Orders are very carefully sourced and delivered, This issue is very rare, Any further issues please email [email protected] .

Orders are very carefully sourced and delivered although accidents happen, This issue isn’t all that common, Please email [email protected] .

Please do NOT ship and return the order without first contacting [email protected] for authorization as we may not receive your return in correct fashion, We have a separate dedicated address for returns .

We have lovely staff awaiting your email, Please email [email protected] for a reply within 24 hours . 

Please email [email protected] immediately to solve this urgent issue before your order ships. We can’t update your address once the order has been shipped and in transit..

Orders can be changed or cancelled in most cases right up until they are shipped, to be on the safe side make sure your request is made within 24 hours of purchase. If your order has already been shipped and well into transit then it can’t be cancelled.

Yes, But generally we keep all listed items in stock.

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