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Common queries answered

Frequently asked Questions

Orders are processed within 1-3 business days, then, Shipping typically takes 7-14 business days, But shipping times may vary and countries outside United states will experience slight delays.

Please check our returns and exchanges policy page.

The best way would be to reach out & email our lovely support team on [email protected] .

Orders can generally be tracked using our “Track My Order” link (Click me!) or by visiting 17track.net/en . This will require a tracking number, not your order number.

We have lovely staff awaiting your email, Please email [email protected]

Please email [email protected] immediately to solve this urgent issue before your order ships. Once the order has been shipped it’s too late!

Yes, We ship worldwide.

If your order included multiple items, Your order will most likely ship separately.

Still need help?

We’re here to help and answer any question you might have. We look forward to hearing from you. Please keep in mind to provide us with all necessary details about your request (e.g. order number, date of delivery, ...).

Just fill out the form below and click 'Send'.We will get back to you within 24-48h. Of course you can also contact us via social media and we will try to respond as fast as possible.

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